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Privacy Policy

Last updated: Saturday, October 25, 2025

1. Introduction

This Privacy Policy describes how L'âme du Phœnix – Coutellerie artisanale collects, uses and protects the personal data of visitors to its website www.lameduphoenix.fr.
We attach great importance to the protection of your personal data and we are committed to complying with applicable legislation, in particular Regulation (EU) 2016/679 (GDPR).

2. Data collected

We may collect the following data:

  • Contact information (name, surname, email address, telephone number, postal address) transmitted via contact or registration forms.

  • Technical information (IP address, browser used, pages viewed, visit time) via cookies and analytics tools.

  • Browsing data is used solely for statistical purposes and to improve the user experience.

We do not collect any sensitive data (health, origin, religion, etc.).

3. Purpose of the collection

The data is used solely for:

  • Respond to your requests via the contact form.

  • Manage your orders (if an online store is activated later).

  • Improve site navigation and content.

  • To comply with our legal and tax obligations.

4. Data sharing

Your data is never sold or rented to third parties.
They can only be transmitted:

  • To the technical service providers necessary for the operation of the site (hosting provider, analysis tools, messaging).

  • To the competent authorities if required by law.

5. Data retention

  • Data submitted via contact form is kept for 3 years.

  • Data related to an order (invoicing) is kept for the legal accounting retention period (maximum 10 years).

  • Cookies are stored for a maximum of 13 months.

6. Your rights

In accordance with the GDPR, you have the following rights:

  • Access: obtain a copy of the data concerning you.

  • Correction: to correct or update your information.

  • Erasure: request the deletion of your data (except where legally required).

  • Objection: refusing the processing of certain data.

  • Portability: receive your data in a structured format.

To exercise your rights, simply send an email to: contact@lameduphoenix.fr.

7. Security

We implement technical and organizational measures to protect your data against unauthorized access, modification, disclosure, or destruction.

8. Cookies

This website uses cookies for:

  • Improve the user experience.

  • Measure the site's audience and performance.
    You can manage your preferences via your browser or via the cookie banner displayed during your first visit.

9. Data Controller

The Soul of the Phoenix – Handcrafted Cutlery
14 The Stakes
89240 POURRAIN – France
Email: contact@lameduphoenix.fr

10. Policy Amendment

This Privacy Policy may be updated. Any changes will be posted on this page along with the date of the update.

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